Refund policy

NO RETURN & NO REFUND POLICY

Effective Date: September 9, 2026

At BELIVAA, we are committed to providing quality products and a smooth shopping experience. Please read this policy carefully before placing your order.

1. No Return & No Refund

All purchases made through the BELIVAA online store are final and non-refundable.

Once an order has been successfully placed, we do not accept requests for:

  • Product returns

  • Refunds

  • Exchanges due to change of mind

  • Refunds due to incorrect size, color, or product selection made by the customer

  • Cancellations after the order has been processed or shipped

We strongly recommend reviewing the product details, size information, specifications, and order details carefully before completing your purchase.

2. Damaged or Incorrect Products

While all orders are carefully checked before dispatch, if you receive a product that is:

  • Damaged during delivery

  • Defective or has a manufacturing issue

  • Different from the product you ordered

please contact us as soon as possible after delivery.

You must contact BELIVAA within 48 hours of receiving the order and provide:

  • Your order number

  • Clear photographs/videos of the product received

  • Photographs/videos of the packaging and shipping label

  • A brief description of the issue

Our team will review the claim and determine whether the issue qualifies for a replacement or another appropriate resolution.

No claim will be considered without sufficient photographic/video evidence.

3. Product Condition

Any product reported as damaged, defective, or incorrect must remain unused and in its original packaging, wherever applicable.

BELIVAA reserves the right to reject a claim if the product has been used, washed, altered, damaged after delivery, or otherwise mishandled by the customer.

4. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping and contact information at checkout.

BELIVAA will not be responsible for delivery failures caused by:

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer being unavailable to receive the shipment

  • Refusal to accept the shipment

  • Failure to respond to the courier

  • Any other information incorrectly provided by the customer

Additional shipping charges may apply if a shipment needs to be re-dispatched.

5. Order Cancellation

Orders cannot be cancelled once they have been processed for dispatch.

If you wish to request a cancellation, contact us immediately after placing the order. Cancellation requests are not guaranteed and will only be considered if the order has not yet been processed.

6. Refund Exceptions

BELIVAA generally does not provide refunds.

In exceptional circumstances where BELIVAA determines that a refund is appropriate, the refund method and amount will be determined by BELIVAA based on the circumstances of the case.

Approved refunds, where applicable, may take several business days to reflect in the customer's original payment method, depending on the payment provider or bank.

7. Contact Us

If you have received a damaged, defective, or incorrect product, please contact us:

BELIVAA

Phone: 9351583965
Email: Belivaaindia@gmail.com

When contacting us regarding an order issue, please include your order number and relevant photographs/videos so that we can review your request promptly.

8. Policy Changes

BELIVAA reserves the right to modify or update this No Return & No Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.

By placing an order on the BELIVAA website, you acknowledge that you have read, understood, and agreed to this No Return & No Refund Policy.